Mobile / App
Your account data, payment records and session history on tv888 are handled with a clear set of rules — this page tells you exactly what we collect, why we keep it, and how you can act on it. Availability of our services depends on local law and eligible regions in Malaysia.
When you access your tv888 account — whether to check wallet history, review a GrabPay deposit, or browse game categories — data is generated as part of that interaction. We collect what we need to run your account: login identifiers, device type, transaction reference numbers, and the payment rail you used (GrabPay or Bank Transfer). We do not sell your personal data to third parties, and we do not use it for purposes beyond operating your account and improving the service you see. Payment reference data tied to GrabPay or Bank Transfer transactions is kept in line with standard financial record-keeping practices. Session data tied to your device helps us maintain account continuity across phone and browser without forcing you to re-authenticate for every category switch. Where local law in Malaysia applies specific requirements to data handling, we follow those requirements. If you are accessing from a region where data laws impose additional conditions, those conditions take precedence. We keep this policy current — the version shown on this page is the one in effect. If material changes are made, we update this page and note the revision date at the top of the document.
Not every interaction on your device falls under this policy. The four areas below show what is inside our scope, what sits outside it, and why that distinction matters for your account.
When you log in to your tv888 account from a phone or browser, the login event, device type and session token are captured under this policy. These records support account continuity and help us verify that access was authorised by you.
GrabPay and Bank Transfer records generated through your wallet are within scope. We retain these references for account reconciliation. The actual processing of those funds is handled by the payment provider, whose own data terms apply to the transfer itself.
Game session logs — including time spent in categories like Kuching Night Spins or Fishing Monsoon Waters — are retained to maintain account history. These logs are associated with your account ID, not shared publicly, and are accessible to you through your account dashboard after login.
Links or integrations pointing outside tv888 — including external payment gateways — are not governed by this policy once you leave our environment. We recommend checking the privacy terms of any third-party service you interact with directly.
You are not a passive subject of this policy — there are concrete steps you can take. The account dashboard, accessible after login, shows your transaction history including GrabPay and Bank Transfer entries. If any record looks incorrect, you can flag it through our support channel and we will check it against the source reference. Requesting a copy of your account data, correcting a detail we hold about you, or asking a question about how a specific record was generated — all of these go through the same support route. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt when your message arrives. You do not need to justify a basic record-review request; the right to check what we hold is yours by default.
Log in and open your account dashboard. Your transaction history — including GrabPay and Bank Transfer entries — is listed there. No separate request is needed to view what is already in your account.
If a name, contact detail or payment reference in your account is wrong, raise it with support and include the relevant reference number. We check against the original record and update where a correction is confirmed.
Questions about why a specific data point was collected, how long it is kept, or what it is used for can be sent to our support team. Include your account identifier so we can locate the record you are asking about.
For formal data requests — such as a copy of data we hold linked to your account — contact us through the email route listed in the support section below. We confirm receipt and follow up with the steps required to verify your identity before releasing any account data.
Privacy questions move faster when you include your account identifier and a clear description of what you are asking about. Our support team handles data enquiries alongside general account help — the channel you use depends on how quickly you need a response.
Send detailed privacy or data-related requests to our support email. Include your account ID and the specific record or question you are referencing. This channel is suited for formal requests that require a written response.
General privacy questions — such as what data is kept after a GrabPay deposit or how session logs are used — can be raised through live chat. For formal requests, the email route gives you a written record of the exchange.
Before contacting support, check your account dashboard after login. Transaction history, session records and wallet entries are visible there. Many questions about what we hold are answered by reviewing your own account directly.
Our approach to your data is practical — we keep what is needed to run your account and remove what is not. Cookie data is used to maintain your session state so switching from Badminton Match Bet to another game category does not log you out. Security measures on your account are configured at the account level; the specifics are shown in your account settings page after login. We do not retain payment data beyond what is required for reconciliation and record-keeping under applicable local standards.
We use cookies to keep your session active across category switches — from Rapid Mines Board back to your wallet, for example. Session cookies expire when you log out. Persistent cookies that aid account recognition on return visits can be managed through your browser settings.
GrabPay and Bank Transfer reference data is retained in line with standard financial record-keeping requirements. You can view your own transaction references in the account dashboard at any time. We do not share these references with unrelated third parties.
Access to your account data is restricted to authorised processes and the account holder. The security configuration for your account — including login method and any verification steps — is shown in your account settings. If you suspect unauthorised access, contact support immediately with your account ID.
You can request correction or deletion of data we hold by contacting our support team via email. We verify your identity before acting on deletion requests. Some records — such as completed transaction references — may need to be retained for a minimum period under applicable law before deletion is possible.
These are the questions we get most often about how your data is managed on tv888. If yours is not here, reach out through the support channels listed above.
We collect the details you provide during account setup — your contact information, login credentials and any payment identifiers linked to GrabPay or Bank Transfer. Device and session data are also logged to support account continuity. We collect only what is needed to operate your account.
Transaction references — including GrabPay deposits and Bank Transfer entries — are retained in line with standard financial record-keeping periods under applicable local law. The records visible in your account dashboard reflect the current retained set. For specific retention periods, contact support with your account ID.
Your transaction history, session logs and account details are visible in the account dashboard after login. For a formal copy of data we hold beyond what the dashboard shows, submit a request through our support email with your account identifier. We verify your identity before releasing account data.
We do not sell your personal data. Payment reference data may pass to the relevant payment provider — GrabPay or your bank — as part of processing the transaction. Those providers operate under their own data terms. We do not share your data with unrelated third parties for marketing or profiling purposes.
If a contact detail, name or payment reference in your account is incorrect, contact support through live chat or email. Include the account ID and a description of what needs correcting. We check the original record and update confirmed corrections. Some fields may require identity verification before a change is applied.
Closing your account does not trigger immediate deletion of all records. Some data — particularly transaction references tied to completed GrabPay or Bank Transfer activity — may need to be kept for a minimum period under applicable law. After that period, retained data is removed. Contact support to understand what applies to your specific account.