Mobile / App
At tv888, our legal terms set out how your account operates, what rights you hold, and how we handle the information tied to your wallet and transaction history. Access to our platform depends on local law and is available only where permitted in eligible regions.
Our platform operates under terms shaped by the jurisdiction in which you access it. Because availability depends on local law and eligible regions, the conditions that govern your account — including deposits, withdrawals, and wallet records — reflect those applicable rules at the time of your session. When you use your Touch 'n Go eWallet, DuitNow transfer, or FPX online banking to fund your account, each transaction is logged against your account record and subject to these terms. We do not apply retroactive changes to existing transaction records. If our terms are updated, the revised version is posted in your account dashboard before it takes effect. You are responsible for reviewing the current terms shown there. Any continued use of the account after a posted update constitutes your acknowledgment of the revised terms. We aim to keep the language clear and the scope specific — if a clause is unclear, reach our support team through the contact paths listed in this page before taking further action on your account. We handle all queries in English for Malaysia.
Wallet deposits and withdrawals are logged in your transaction history. Each entry shows the amount, direction and timestamp. Review the record in your account dashboard after login.
DuitNow transfers appear in your account wallet once the payment rail confirms receipt. The current status of any pending transfer is shown directly in your account page.
FPX transactions are tied to your registered bank account. Records are held in your account history and accessible after login. Raise any discrepancy through our support channel.
Direct bank transfer records are matched against your account wallet entries. If a transfer does not reflect within the period shown on your bank statement, contact support with the reference number.
Our legal terms apply specifically to activity conducted through your tv888 account. The scope below clarifies which areas sit within this policy and which fall outside it, so you know exactly where these terms begin and end.
Login, session management, device continuity and account security fall within this policy. How you access the platform — mobile browser, desktop, or switching between devices mid-session — is governed by the terms here.
Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer are covered. Transaction records held in your account wallet are subject to these terms and the applicable payment-rail rules.
Game content provided by PlayStar, Spadegaming, PG Soft and Bigtime Gaming is subject to each studio's own content terms. Our policy covers how that content is delivered through your account, not the studio's independent rules.
External payment providers, your bank, and your mobile wallet operator each operate under their own terms. Where a dispute arises at the payment-rail level rather than the account level, their terms govern and ours do not.
You hold specific rights over the account and transaction data we hold on your behalf. Reviewing your wallet history, correcting a detail on your account profile, raising a policy question, or requesting support are all steps you can take at any time. Log in and open the account section to see your current transaction record — each deposit and withdrawal entry is timestamped and shows the payment method used, whether Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer. If a record appears incorrect, use the support channel to flag it with the relevant transaction reference. Account profile details such as your registered contact can be updated through the account settings page shown after login. We handle correction requests within the period stated in your account dashboard. These rights exist alongside — not instead of — your rights under applicable local law.
Open the transaction history in your account dashboard after login. Each entry shows the date, amount, payment method and status. No request to support is needed to view your own records.
Update your registered contact information through the account settings page. For identity-linked details, follow the verification steps shown on that page and contact support if the update does not complete.
Send your question through the support contact path listed on this page. Include your account reference and the specific clause or transaction you are asking about so we can respond precisely.
Our support team handles account, wallet and policy queries for Malaysia. Use the live chat or email path shown in the support section below. Keep your transaction reference ready when you write in.
If you have a question about how these terms apply to your account, the fastest path is live chat. For detailed policy queries or requests involving transaction records, email gives you a written thread to refer back to. All support is available in English for Malaysia.
Open live chat from your account dashboard for account and policy questions. Available during the hours shown on the chat widget in your account.
Send your policy query, including your account reference and the relevant transaction detail, to the support email address shown after login on the contact page.
Your account dashboard shows the current status of open support requests and any policy update notices applicable to your account. Check there first before writing in.
We hold only the account and transaction data needed to operate your wallet, process payments through Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer, and respond to your support requests. Data is not shared with third parties outside the payment rails needed to complete a transaction. Our account security approach requires you to authenticate each session, and we log device access against your account record so you can see where your account has been opened. Cookie usage is limited to session and preference data; the current cookie settings are shown in your account. If you want to request a change to how your data is handled or ask who to contact for a specific concern, send the request through the support email path. Data retention periods are set by the applicable rules for your region and shown in the relevant section of your account settings page.
We retain account and transaction records for the period required under applicable regional rules. The retention period applicable to your account is shown in your account settings. No data is sold or shared outside what payment processing requires.
Session cookies keep your account active during a login. Preference cookies remember display settings. No advertising-network cookies are placed without your acknowledgment. Current cookie status is shown in your account settings page.
Each login is authenticated against your registered credentials. Device access is logged and visible in your account activity record. If you see a login you do not recognise, contact support immediately through the live chat path.
To request a review of how your data is handled, or to identify the right contact for a specific policy concern, send the request by email with your account reference. We aim to respond within the period shown in your account dashboard.
The questions below cover what we hear most from account holders in Malaysia about how our legal terms work, what rights apply, and how to act on them.
Our terms apply to account activity conducted where local law permits access to the platform. Availability depends on your region and the applicable law there. The terms shown in your account at the time of your session are the ones that govern that session.
The current terms are posted in your account dashboard and updated there before any change takes effect. Log in and navigate to the legal or policy section of your account to read the version that applies to you now.
You can review your full transaction history — including Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer entries — from your account dashboard after login. If a record appears incorrect, contact support with the transaction reference and date.
Yes. Account profile details can be updated through the account settings page shown after login. For identity-linked details, follow the verification steps shown on that page. Contact support if the update does not complete as expected.
Send your question to the support email address shown after login on the contact page. Include your account reference number and the specific clause or transaction you are asking about so we can give you a precise answer.
Retention periods are set by the rules applicable to your region. The specific period for your account is shown in the account settings page. We keep only what is needed to operate your wallet and respond to support requests.